Enhancing PaxShop with AI – Introducing PaxBot

Paxport introduces PaxBot, a new AI assistant integrated into PaxShop, designed to provide passengers with quick and effortless support. PaxBot delivers instant, accurate answers to common questions and automatically routes more complex issues to the support team.

At Paxport, we’re dedicated to continuously enhancing the digital shopping experience for travellers. Our latest feature, PaxBot, brings the power of AI to PaxShop, making it easier than ever for passengers to receive quick, effortless support.

PaxBot provides instant, accurate answers to common questions directly within PaxShop. If further assistance is required, it automatically creates a support ticket and routes it to the appropriate team, ensuring every issue is resolved smoothly and efficiently.

By integrating AI into PaxShop, we aim to simplify how travellers manage their bookings, select seats, and add extras such as special baggage, all with greater convenience and reduced waiting times.

PaxBot reflects Paxport’s ongoing commitment to using smart technology to enhance the passenger experience and to help our partners deliver seamless digital journeys.

Image showing PaxShop with seating layout and PaxBot active in the bottom right corner.

Paxport’s new AI assistant, PaxBot, shown integrated into the PaxShop interface during seat selection.

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