Customer Case

Mercury Holidays

Thanks to Paxport, Mercury Holiday’s website is now eight times faster.







Tour Operator


Mercury Holidays ( is one of the largest independent tour operators in the UK.

Established in 1980, Mercury Holidays arranges award-winning holidays, escorted tours and river cruises to every corner of the globe.

Mercury Holidays is fully bonded members of ABTA and offer full financial protection to their customers through the ATOL scheme in the UK and the Commission for Aviation Regulation in Ireland.

We asked Daniel Sykes, Chief Product Officer at Mercury Holidays, why they chose Paxport.

Flights were returning up to 8 times faster

What challenges and objectives led you to look for a caching solution?

Speed and breadth of search. Speed is crucial to conversion rates so it’s vital for us to deliver search results to our users as fast as we possibly can. A caching solution also allows us to display a huge range of choice to the user in the form of broad departure window searches, multiple departure airports, multiple destinations and monthly calendars.

How long did it take to get up and running?

Just a matter of days. I don’t think I’ve ever had such a quick or painless onboarding experience.

What were your goals with using PaxCache, and how do you measure the results?

Speed of search. We measured the average search time and found that flights were returning up to 8 times faster.

If you’ve used other platforms, how did Paxport differ?

Paxport have consistently provided us with an extremely high level of service both in terms of application performance and uptime as well as first class support and advice; this sets them apart from other providers in the travel technology space.

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